I got a phone call earlier today confirming my appointment for tomorrow to get my medication randomization. WOOHOO!!
I got another phone call a little while ago telling me that they have to cancel tomorrow's appointment.
Well, why, you ask?
Oh, this is great.
They don't have all of my labs in yet.
“Wait, you mean the labs I had done weeks ago, in YOUR building?”
Yes, those. Every time I try to access the labs, it just reads internal query.
“Well, wouldn't it be faster and/or easier to just repeat the labs?”
We can't do that, because we need a baseline. I have some of your labs, but not all of them, so they can't release the full report. I was supposed to have them by this afternoon, but I don't. I figured you'd rather know the night before than the day of your appointment.
“Well, sure.”
How does Wednesday sound?
(Internal voice saying Wednesday sounded just fine when it was TOMORROW)
“Let me check. Yes, Wednesday is open.”
I'm really sorry, I didn't want to make this phone call.
“I didn't want to GET this phone call. Thanks, I'll see you next week, then.”
GRUMBLE GRIPE GROUSE GRRRRRRRRRRRRRR
Mustering my inner Pollyanna, I'm trying to believe that there is some unknown (at least to me) force that's postponing my appointment for a valid reason, not solely incompetence.
Ya gotta believe, right?
It's just plain incompetence.... You can't fix stupid.
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